Shipping policy

Free Standard Shipping on all orders.

We ship from Gold Coast, Australia via our partner Australia Post.

Shipping Methods & Costs

Shipping Time

The exact shipping time depends on your location. Based on our warehouse location, customers in Queensland will experience the fastest shipping times.

Tracking Your Order

For your peace of mind, we provide tracking numbers for all shipped packages. You'll receive this number to follow your order's journey. You can easily use our track your order page to stay updated after your order is shipped.

Lost or Damaged Shipments

In the unlikely event of a lost or damaged shipment, we're here to help. Please report it to us at contact@shopaurora.au, and we'll ensure a resolution. Your satisfaction is our priority, and any confirmed lost or damaged shipments are eligible for a full refund.

Returns and Exchanges

Please refer to our Returns Policy for more details.

Incorrect or Incomplete Addresses

We kindly ask that you ensure the accuracy and completeness of your shipping address. If you notice an error or omission, please contact us before your order is shipped. Once an order is in transit, addressing issues becomes challenging.

Order Notifications

Stay informed with order confirmation and shipping notifications sent directly to your email inbox. We believe in keeping you in the loop every step of the way.

Holiday Shipping

During festive seasons, shipping networks might experience increased demand. As a result, deliveries could take a tad longer. We appreciate your patience and recommend referring to the shipping company's website for updates on any ongoing shipping delays.

Reach Out to Us

If you have any shipping-related questions or concerns, please don't hesitate to reach out to our friendly customer support team at contact@shopaurora.au. We're here to assist you in any way we can.